Returns, Replacements, and Refund Policy
What We Will Do Together
Raise a Return or Replacement Request:
- Wrong or Expired Products: Raise a request within 7 days from the delivery date.
- Damaged or Missing Products: Raise a request within 2 days from the delivery date.
- Submit your request, or use the Chat option with your order and contact details.
Reviewing Your Request:
We will review your request within 2 working days.
Product Pickup:
If approved, we will arrange a pickup with our courier partner.
Verification and Replacement/Refund:
Upon receiving the product, we will verify it and process a replacement or refund, depending on stock availability. In cases of replacements, the replaced product will be delivered within 5–7 business days.
Conditions for Return or Replacement
- Wrong product delivered
- Expired product delivered
- Damaged product (physical damage, tampered product, or packaging)
- Incomplete order (missing products)
Conditions Where Returns/Replacements Won’t Be Accepted
- Opened, used, or altered products
- Missing original packaging (mono cartons, labels, etc.)
- Return/replacement request generated after 7 days from the delivery date
- Damaged or missing product reported after 2 days from the delivery date
How Are Returns Processed?
Once you request a return, we will arrange a pickup within 5–7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.
Order Cancellations
Customers can cancel their order at any time.
Refund Process
Prepaid orders: Refunds will be credited to the original payment method within 3–5 working days.
Cash on Delivery orders: Please provide your bank account details for the refund.
Refund Timeline
- For canceled orders: Refunds are processed within 3–5 working days.
- For returns: Refunds are processed after the product passes quality check.
Partial Order Returns
You can return any eligible products within 7 days of delivery.